How do I claim a conversation from the queue?
In Live Inbox, switch to Queue and click Claim to take ownership of a waiting conversation.
Live Inbox has two primary views: Inbox (your conversations) and Queue (waiting conversations). Use Claim to pull a queue item into your inbox.
Open Live Inbox
Go to Live Inbox.
Switch to Queue
Select the Queue tab. Review waiting threads (badge count when present).
Claim
Click Claim on the conversation you want to handle. It moves into your Inbox so you can reply.
Still stuck?
After claiming, see How to Reply Manually in Live Inbox. Contact Support
Need more help? Contact Support or return to Documentation.