Connect WhatsApp Business, understand messaging windows, and distinguish template types.
5 articles
Glossary
- How do I finish WhatsApp setup after connecting?After Connect WhatsApp Business in Channels, confirm Connected status and that the number registered for sending without registration errors.
- How do Instagram and WhatsApp work together?Instagram and WhatsApp share Live Inbox in CommentLink while remaining separate Meta channels with their own connection and messaging rules.
- What are WhatsApp Message Templates (vs Automation Templates)?WhatsApp Message Templates are Meta-approved WhatsApp formats. Automation Templates are reusable Instagram comment automations in Templates.
Restrictions
- What WhatsApp messaging restrictions apply?WhatsApp freeform messages are limited to the customer care window; outside it you need approved Message Templates. Meta bills WABA fees.
- Are there WhatsApp message costs?Meta bills WhatsApp conversation fees to your WABA. CommentLink does not resell Meta messaging. Instagram messaging has no Meta per-message fee in this FAQ stance.